FAQ
Last updated: November 2, 2026
Answers about choosing a setup, ordering and customer support. Formal policies provide the full conditions.
What do you sell?
Desktop, bedside, car, folding and magnetic phone stands and mounts. Check the selected model’s fit, mounting conditions and included parts.
Do you manufacture the products?
instmo is an independent online retailer and does not claim manufacture or third-party brand affiliation unless expressly supported on a product page.
Will my case fit?
Compare the actual device with the case fitted against every stated width, thickness, screen and mounting requirement. Do not rely only on the phone model name.
Does a magnetic stand charge my phone?
Magnetic attachment and charging are different. These stand listings do not provide charging unless expressly stated.
Where do you ship?
We ship to the 50 U.S. states and Washington, DC, including Alaska and Hawaii. We do not ship to U.S. territories, freely associated states, APO/FPO/DPO military addresses, or other countries.
What does shipping cost?
Free Standard shipping to the 50 U.S. states and DC, with no minimum purchase. We do not ship to U.S. territories or APO/FPO/DPO military addresses. Express shipping is not offered.
How long does delivery take?
Processing is 1–2 business days and estimated transit is 2–4 business days, for an estimated total of 3–6 business days, excluding weekends and U.S. federal holidays.
How do I track an order?
Use the tracking information provided when available. Contact us with the order number if tracking is missing or appears incorrect.
Can I change or cancel?
Contact us promptly with the order number. We will check the status and confirm whether the change or cancellation can be made. A request is not a confirmation. If cancellation of a charged order is approved before shipment, we initiate a prompt refund to the original payment method. Bank posting or release of an uncaptured authorization depends on the payment provider; the return-inspection timeline is separate. See the Refund Policy.
What can be returned or exchanged?
Request an eligible return or exchange within 30 calendar days after delivery. Change-of-mind items must be new, unused, undamaged and include supplied accessories. Damaged, defective, incorrect, incomplete or materially misdescribed items are also supported; nonwaivable rights remain.
How do I start a return?
Contact us with the order number, item and reason. We will review the request and confirm the instructions and correct return address. Returns are by mail using the free prepaid return label included in your package; contact us if it is missing or unusable. Do not return to the correspondence address unless instructed.
Who pays return shipping?
We pay return shipping for eligible returns. A free prepaid return label is included in your package. Contact us before buying postage if the label is missing or unusable.
Is there a restocking fee?
No restocking fee is charged.
Can I exchange an item?
We accept exchanges requested within 30 calendar days after delivery. For a change-of-mind exchange, the item must be new, unused and undamaged, with its included accessories complete. Contact us with your order number and the item you would like to exchange to confirm the instructions and next steps before sending anything back. These change-of-mind conditions do not limit your applicable rights for damaged, defective, incorrect, incomplete or materially misdescribed goods.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
How can I check return or refund progress?
Contact us with your order number and return tracking, if available. Ask whether the return has arrived, inspection is complete, or a refund has been issued. If a request was not approved, ask about the reason and provide relevant information for review. Issuing a refund and the payment provider posting it are separate stages.
What about damage or missing parts?
Contact us with the order number and a description. Useful photos can help us investigate. We will explain the next steps under the Refund Policy.
Which payment methods can I use?
Use the methods displayed for your order at checkout.
How do I manage advertising cookies?
Use Your Privacy Choices for the available sale/sharing opt-out process and your browser settings to manage cookies. Blocking necessary cookies can affect store functions. Contact us if you cannot complete an available choice. See the Privacy Policy; reading it does not consent to optional analytics or advertising cookies.
How do I request privacy rights?
Email support@instmo.com with the right you want to exercise and relevant store-interaction details. Do not send payment credentials or passwords. Verification and response timing depend on the type of request and applicable law. See the Privacy Policy for authorized agents, appeals and available rights.
How do I contact support?
Use the verified details on Contact Us or its contact form.
Contact instmo
instmo
RIVERHAVEN 45 TRADING LLC
2000 Scottsville Rd, Bowling Green, KY 42104, United States
support@instmo.com
(540) 344-9128
instmo.com
Business correspondence address only. This is not a walk-in retail store.
Phone Stand Fit Guide
Measure with the case fitted
Compare all stated dimensions together. A diagonal screen size cannot establish thickness, clamping width or device weight.
Choose the installation
For a desktop stand, check the base and support position. For a clamp, measure a firm edge. For a vent mount, check the blade shape and dimensions. For suction, follow the listed surface conditions. A magnetic base needs suitable magnetic metal, which differs from the phone’s magnetic attachment.
Check the kit
A folded and open view can show one stand. A car kit can share a cradle between attachments. Review the quantity, ring and remote list, and what is excluded. Never infer charging from a cable opening or magnetic head.