Refund Policy
Last updated: November 2, 2026
Request an eligible return or exchange within 30 calendar days after delivery. Returns are by mail. A free prepaid return label is included in your package; contact us to confirm the instructions and correct return address, or for help if the label is missing or unusable.
Eligibility
For a change-of-mind return, the item must be new, unused, undamaged and include the accessories supplied with it. We also support returns for items that are damaged, defective, incorrect, missing parts, or materially different from the description. Contact us about the problem even when you are unsure which condition applies. Nothing in this policy limits rights that cannot be waived under applicable law.
How to request a return
- Contact us within 30 calendar days after delivery with your order number, the item and the reason for the request. For damage, a defect, an incorrect item or missing parts, describe the issue and include useful photos if available.
- We will review the request and confirm the return instructions and correct return address. For an approved eligible return by mail, use the free prepaid return label included in your package. Contact us if the label is missing or unusable. Do not mail an item to our business correspondence address unless instructed.
- Pack the item securely with its supplied accessories as appropriate to the return instructions, and keep the return tracking or mailing receipt until the return is complete.
Return postage and fees
We pay the return shipping cost for eligible returns. A free prepaid return label is included in your package. We do not charge a restocking fee. If a label is missing, cannot be opened or printed, or cannot be used, contact us for assistance before buying postage or sending the parcel. Keep the return tracking information for reference.
Refunds
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Checking a refund
If you have not received a refund, first check the payment account and allow for your bank or provider to post the credit. Then contact us with the order number and return tracking details. We will check whether the return was received, the inspection status and whether a refund has been issued, and explain any issue requiring further information. Do not send full card numbers, CVV codes or passwords. If a return or refund request is not approved, contact us with your order number to ask about the reason and the policy conditions that apply. Include any relevant information you would like us to review. This support route does not limit your nonwaivable consumer rights.
Exchanges
We accept exchanges requested within 30 calendar days after delivery. For a change-of-mind exchange, the item must be new, unused and undamaged, with its included accessories complete. Contact us with your order number and the item you would like to exchange to confirm the instructions and next steps before sending anything back. These change-of-mind conditions do not limit your applicable rights for damaged, defective, incorrect, incomplete or materially misdescribed goods.
Cancellation before shipment
Contact us as soon as possible to request cancellation or changes. We will check the order status and confirm whether cancellation is possible. A request is not a confirmation. For an approved cancellation of a charged order, we will return the payment to the original method promptly; bank or provider posting times are outside our control. If the payment was only authorized, the payment provider may release that authorization according to its own processing time. The 10-calendar-day period for an approved return after receipt and inspection is separate from a cancellation before shipment.
Contact instmo
instmo
RIVERHAVEN 45 TRADING LLC
2000 Scottsville Rd, Bowling Green, KY 42104, United States
support@instmo.com
(540) 344-9128
instmo.com
Business correspondence address only. This is not a walk-in retail store.